Frequently Asked Questions

Question : What is Demand Response?

According to the Federal Energy Regulatory Commission, demand response (DR) is defined as:“Changes in electric usage by end-use customers from their normal consumption patterns in response to changes in the price of electricity over time, or to incentive payments designed to induce lower electricity use at times of high wholesale market prices or when system reliability is jeopardized.”

Question : What are the triggers for the emergencies?

At a basic level, emergency dispatches occur when demand for electricity threatens to outstrip supply, creating a reliability issue. This situation often occurs on extremely hot days in the summer when increased HVAC usage causes demand to reach unusually high levels, typically resulting in transmission congestion. In other cases, demand response dispatches can be caused by a reduction in available supply from, for example, a generator or power plant tripping offline. In either case, very specific reliability conditions have to be met in order for utility to dispatch its demand response network, and when dispatched, you are responding to a very real grid emergency. Your participation is critical for ensuring that the lights stay on in your community.